Frequently Asked Questions (FAQ)

Below are answers to the questions our customers ask most often. If you can’t find what you need, our support team is happy to help.


Shipping

Where do you ship?

We currently ship exclusively to addresses within the United States. We do not offer international shipping at this time.


How long does delivery take?

Orders are usually processed within 1–2 business days. The estimated delivery time is typically 6–7 business days, making the estimated total delivery time 7–9 business days.

Delivery times may occasionally vary due to courier delays, holidays, or other external factors.


Do you offer free shipping?

Yes. We currently offer free standard shipping on all US orders.

 

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Tracking updates may take up to 24–48 hours to become active.

Payments

What payment methods do you accept?

We accept a wide range of payment methods, including:

  • Shop Pay & Shop Pay Installments
  • Visa, Mastercard, American Express, Diners Club, Discover
  • Apple Pay, Google Pay
  • Amazon Pay
  • PayPal Wallet

Is my payment information secure?

Yes. All payments are processed securely through trusted payment providers using encrypted checkout technology. Phibx does not store full payment card details.

Returns & Refunds

Can I return my order?

Yes. We offer a 30-day return policy for eligible items. Returned products must be unused and returned in their original condition. Please review our Return & Refund Policy for full details.

 

How do I request a return or refund?

To request a return or refund, please contact our customer support team before sending any item back. We will provide return instructions and further guidance where applicable.

 

What should I do if my order arrives damaged?

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with the following:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief explanation of the issue

Our support team will review the issue and help provide an appropriate solution.

Orders

Can I cancel or modify my order?

Orders may be cancelled or modified before dispatch. If your order has already been processed or shipped, changes may no longer be possible. Please contact us immediately if you need assistance.

What happens if my parcel is delayed?

Occasional delays may occur due to courier services or external factors. If your order has not arrived within the expected timeframe, please contact our support team and we will investigate the issue.

Products

Are your products suitable for beginners?

Many of our products are suitable for a variety of use levels. Customers should select products appropriate for their individual needs and goals.

Do your products come assembled?

Assembly requirements may vary depending on the product. Please check the product description carefully for specific assembly information where applicable.

 

Customer Support

For any inquiries or assistance:

Email: customersupport@phibx.com
Phone: +1 (213) 484-4084
Address: 5213 Glen Ellen Pl #2 Los Angeles, CA 90042, United States
Support Hours: Monday – Friday 09:00 AM – 5:00 PM (GMT-08:00) Pacific Time (PT)
Live Chat: Available on-site.

Feel free to contact us — we’re happy to help!